Terms & Conditions
Clair De Lune Illustrate
Effective Date: 14th June 2025.
These Terms and Conditions govern your use of our website (https://clairdeluneillustrate.co.uk) and the services and products offered by Clair De Lune Illustrate. By accessing our site or booking our services, you agree to these terms in full.
1.
Business Details
Business Name: Clair De Lune Illustrate
Address: Blackbrook Road, Caerphilly, CF83 1NF, Cardiff Bay, Cardiff, United Kingdom
Email: info@clairdeluneillustrate.co.uk
Website: https://clairdeluneillustrate.co.uk
2.
Services Provided
Clair De Lune Illustrate offers the following:
Live guest illustration at weddings and other private or corporate events.
Custom artwork, including prints and bespoke illustrations, available for purchase via the website.
3.
Bookings & Payment
3.1.
Live Illustration Bookings
A non-refundable deposit is required at the time of booking to secure your event date.
The remaining balance must be paid in full no later than 14 days before the event.
Travel and accommodation fees may apply for events outside South Wales and will be quoted in advance.
3.2.
Custom Artwork Orders
Full payment is required upfront for all custom artwork.
Prices are listed in GBP and include applicable VAT unless stated otherwise.
Payment is accepted via secure checkout methods on our website.
4.
Cancellations and Refunds
Deposits for event bookings are non-refundable.
If you cancel a live event booking with less than 30 days’ notice, 50% of the full fee is still payable.
For custom artwork, orders may not be cancelled once the design process has started, due to the bespoke nature of the product.
Faulty or damaged physical goods may be returned for a replacement or refund in accordance with your statutory rights.
5.
Delivery
Custom artwork will be delivered digitally or physically as agreed upon at the time of purchase.
For physical items, standard UK delivery time is 5–10 working days. Delivery delays outside our control (e.g. postal strikes) are not our responsibility.
6.
Use of Artwork
All artwork remains the intellectual property of Clair De Lune Illustrate unless otherwise agreed in writing.
You may not reproduce, edit, or commercially use the artwork without written permission.
Commissioned pieces are for personal use only unless commercial rights are agreed.
7.
Event Conduct
The client is responsible for ensuring an appropriate space is available for live illustration, including lighting, seating, and shelter (if outdoors).
Clair De Lune Illustrate reserves the right to decline to draw individuals or scenes considered offensive or inappropriate.
8.
Privacy and Data
Your privacy is important to us. Please refer to our Privacy Policy [link to your policy] for details on how we collect and handle your data. Your personal details will never be shared without your consent.
9.
Limitation of Liability
We take great care in the delivery of our services and products. However, we are not liable for:
Losses arising from misuse of our products.
Delays caused by third-party couriers or force majeure events.
Subjective dissatisfaction with the style or likeness of artistic interpretations.
Our total liability is limited to the amount paid by the customer for the product or service in question.
10.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11.
Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website or services indicates acceptance of the updated terms.
For any questions about these Terms, please contact us at info@clairdeluneillustrate.co.uk.
Privacy Policy
Clair De Lune Illustrate
Effective Date: [Insert Date]
Clair De Lune Illustrate (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (https://clairdeluneillustrate.co.uk), book services, or purchase products.
1.
Who We Are
Business Name: Clair De Lune Illustrate
Address: Blackbrook Road, Caerphilly, CF83 1NF, Cardiff Bay, Cardiff, United Kingdom
Email: info@clairdeluneillustrate.co.uk
Website: https://clairdeluneillustrate.co.uk
We are the “data controller” of your personal information for the purposes of data protection law.
2.
What Personal Data We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, postal address
Booking Details: Event type, date, location, and guest preferences
Payment Information: Processed securely via our payment provider (we do not store card details)
Order Information: Product purchases, customisation details
Website Usage Data: IP address, browser type, browsing activity (via cookies)
3.
How We Collect Your Data
We collect your personal data when you:
Fill out forms on our website
Book live illustration services
Purchase custom artwork
Contact us via email or social media
Use our website (via analytics and cookies)
4.
How We Use Your Data
We use your data to:
Process bookings and artwork orders
Communicate with you about your order or event
Send invoices, confirmations, or customer support messages
Improve our website and services
Comply with legal or tax obligations
5.
Lawful Basis for Processing
Under the UK GDPR, we process your data on the following bases:
Contract: To fulfil a booking or order you place with us
Consent: When you opt-in to our mailing list or provide optional data
Legitimate Interest: To improve our services or understand website usage
Legal Obligation: For tax and record-keeping purposes
6.
Sharing Your Data
We do not sell your data. We may share your data with:
Payment processors (e.g., Stripe, PayPal)
Delivery providers (e.g., Royal Mail)
Professional advisors (e.g., accountants)
Legal or regulatory authorities if required
All third-party services we use are GDPR-compliant.
7.
How Long We Keep Your Data
We only retain your data as long as necessary to:
Fulfil our contractual obligations
Comply with legal or tax requirements
Maintain business records
Typically, we retain order and booking information for 6 years in line with UK tax law.
8.
Your Rights
You have the right to:
Access a copy of your personal data
Correct or update your data
Request deletion of your data (“right to be forgotten”)
Object to processing or restrict its use
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@clairdeluneillustrate.co.uk.
9.
Cookies
Our website uses cookies to enhance user experience and collect anonymous analytics data. By using our site, you consent to our use of cookies. You may disable cookies in your browser settings.
10.
Data Security
We take appropriate measures to protect your data, including:
Secure hosting and HTTPS encryption
Password-protected systems
Limited access to sensitive information
Despite our best efforts, no method of transmission over the internet is 100% secure.
11.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. Continued use of our services implies your acceptance of the updated policy.
12.
Contact Us
For questions or data requests, please contact:
📧 info@clairdeluneillustrate.co.uk
📍 Clair De Lune Illustrate, Blackbrook Road, Caerphilly, CF83 1NF, Cardiff Bay, Cardiff, UK